Question 1

What is StudioPlan?

Accepted Answer

StudioPlan is a comprehensive class booking and studio management platform designed specifically for fitness studios, yoga centers, dance schools, and other class-based businesses. We help you manage bookings, payments, clients, and schedules all in one place.

Question 2

How long does it take to set up?

Accepted Answer

Most studios are up and running in under 15 minutes. Our guided onboarding walks you through adding your classes, setting up pricing, and customizing your booking page. No technical knowledge required!

Question 3

Can I try StudioPlan before committing?

Accepted Answer

Absolutely! We offer a 14-day free trial with full access to all features. No credit card required to start. Try it risk-free and see how StudioPlan can transform your studio management.

Question 4

What payment methods can my studio accept?

Accepted Answer

Through Stripe, your studio can accept major credit and debit cards and digital wallets such as Apple Pay and Google Pay. You can also track cash payments and let clients book with credits or memberships where configured.

Question 5

What kind of support do you offer?

Accepted Answer

We offer email support at hello@studioplan.ch on all plans. You will generally receive a response within 2–3 business days. Please note that we do not provide 24/7 support or guaranteed response times — but we will help you as quickly as we can.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time with no penalties or hidden fees. Your account will remain active until the end of your current billing period.

Question 7

How does pricing work for studios?

Accepted Answer

StudioPlan offers three plans in CHF: Starter (CHF 29/month), Professional (CHF 69/month), and Enterprise (CHF 99/month). All plans include a 14-day free trial with no credit card required. See our pricing page for a full feature comparison.

Question 8

How does StudioPlan differ from Eversports and other tools?

Accepted Answer

Eversports is strong on marketplace visibility in the DACH region. StudioPlan combines discovery with deeper studio operations: transparent CHF pricing from CHF 29, TWINT, multilingual booking (DE/FR/IT/EN), Smart Fill, Bring-a-Friend guest passes, waitlists, loyalty, and team roles — without long lock-in contracts.

Question 9

Does StudioPlan create Tarif 595 receipts for health insurance?

Accepted Answer

Yes. StudioPlan creates Tarif-595-compliant receipts automatically after every payment. Clients can download them and submit them to their health insurer — with no extra admin work for your studio. Automatic receipts are rolling out now.

Question 10

Can I customize the booking page?

Accepted Answer

Yes! You can customize colors, add your logo, upload images, and write custom descriptions. Make your booking page match your brand identity perfectly.

Question 11

How does the waitlist feature work?

Accepted Answer

On Professional and Enterprise plans, when a class is full, clients can join the waitlist. If someone cancels, the next person is notified by email and has a limited time to claim the spot before it moves to the next client.

Question 12

Can I manage multiple locations?

Accepted Answer

Yes — on the Enterprise plan. You can add multiple physical locations, assign classes to each one, and manage instructors and bookings from a single studio dashboard.

Question 13

Do you offer instructor management?

Accepted Answer

Yes. Add team members with instructor, admin, or front-desk roles, assign them to classes, and control what each role can access in your studio.

Question 14

Can StudioPlan calculate instructor salaries?

Accepted Answer

Yes — on Professional and Enterprise. Under Team → Salaries you enable pay rules (fixed per class or tiered by attendance), choose whether late cancellations and no-shows count, apply audited corrections, and export a monthly CSV or PDF. Owners and admins see this by default; you can grant or revoke access in Team → Permissions. Closing a month locks the period for bookkeeping.

Question 15

Can I offer private 1:1 sessions?

Accepted Answer

Yes. Open Classes → Private Sessions to switch on the public Private tab, pick which instructors accept requests, and set their weekly availability, buffers and blocked periods. Clients request a free slot and can add up to 19 named companions. You approve with a price, StudioPlan emails the confirmation and a Stripe invoice, and the class and paid booking are created once payment arrives.

Question 16

How precisely can I control what my team sees?

Accepted Answer

Very precisely. Team → Roles & Permissions gives Admin, Instructor and Front Desk secure defaults you can adjust per area, with separate View and Manage switches for sensitive actions such as refunds, analytics exports, studio settings and permissions. Classes have their own scope: own classes or all classes, separately for viewing and editing. Individual overrides handle exceptions for a single person, and changes take effect immediately.

Question 17

How do I handle class cancellations and refunds?

Accepted Answer

Cancel classes from your calendar and notify booked clients by email. Refund card payments through Stripe where applicable, or return credits automatically based on your studio's cancellation policy.

Question 18

Can I charge for late cancellations and no-shows?

Accepted Answer

Yes, and it is off by default. In Studio → Business Settings → Late cancellations & no-shows you enable attendance status management and decide the consequence for each case, with optional per-class-type overrides. Membership and block-card credits are simply kept instead of returned; unlimited memberships can create a CHF fee draft under Payments → Receivables, which you can turn into a Stripe invoice, waive with a logged reason, or chase with automatic reminders.

Question 19

Can I pause or extend a client's membership?

Accepted Answer

Yes. On the client's Memberships tab you can pause a membership for a chosen period or extend it by days, weeks, months or to a custom end date. A reason is required and the preview shows the new end date. If the membership auto-renews through Stripe, the next invoice date moves with it — nothing is charged immediately.

Question 20

Can clients complete a health questionnaire before they book?

Accepted Answer

Yes. In Studio → Business Settings → Booking you can require a health questionnaire before a client's first booking or waitlist join. You choose which conditions they can tick (heart, pregnancy, diabetes, and your own items), plus medications, emergency contact, and consent. Trainers see it at check-in and on the client profile. It is off by default until you turn it on.

Question 21

Can I enter class and product names in more than one language?

Accepted Answer

Yes. When you create class types, memberships, services, articles, or vouchers you can enter the name and description in German, English, French, and Italian. Clients see the language they selected; empty languages fall back to your studio default. There is no automatic translation.

Question 22

Can I send automatic emails for memberships, first visits, and birthdays?

Accepted Answer

Yes. In Studio → Business Settings → Emails you can turn on membership expiry and renewal reminders (default 7 days before, configurable), a first-visit intro after the first booking, a follow-up after the first attended class, and a birthday email. Everything is off until you enable it. You can edit the wording in DE/FR/IT/EN and send a test to yourself. Clients who opt out of email are skipped.

Question 23

Can I book classes on mobile?

Accepted Answer

Yes. The StudioPlan booking page and client portal are fully responsive, so clients can browse classes, book, and manage their account from any modern phone, tablet, or computer.

Question 24

How do I cancel a booking?

Accepted Answer

You can cancel bookings directly from your account dashboard or by clicking the cancellation link in your booking confirmation email. Cancellation policies vary by studio.

Question 25

Can I join a waitlist?

Accepted Answer

Yes! If a class is full, you can join the waitlist with one click. You'll be automatically notified if a spot becomes available.

Question 26

Can I book a private 1:1 session?

Accepted Answer

If your studio offers them, the booking page shows a Private tab with the free slots of the instructors who accept private sessions. You pick a location, date and slot and can name companions who join you. The studio confirms with a price, you receive a payment link, and the session is booked once you pay.

Question 27

Do I need to fill in a health questionnaire?

Accepted Answer

Some studios ask you to complete a short health form once before your first booking or waitlist join. It covers conditions or injuries, medications, an emergency contact, and consent. Trainers can see it at check-in so they can teach safely.

Question 28

How do I manage my bookings?

Accepted Answer

Once you create an account, you can view all your upcoming and past bookings, manage your profile, and update your preferences from your personal dashboard.

Question 29

Do I need to create an account to book?

Accepted Answer

You can browse classes without signing in. To book, you can check out as a guest or create a free client account to manage bookings, credits, and memberships.

Question 30

How do I receive booking confirmations?

Accepted Answer

You'll receive booking confirmations via email immediately after booking.

Question 31

Will the studio email me about memberships or birthdays?

Accepted Answer

Some studios send optional emails before a membership ends or renews, before your first visit, after you attend, or on your birthday. You can turn email notifications off in your account settings.

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