Issue a refund
Refund a client's payment and keep your records consistent.
3 min read
- 1
Open the class and find the booking
Refunds are handled when you remove a client from a class. From Classes or the Calendar, open the class and find the participant.
- 2
Remove the participant
Use Remove on their booking. For bookings paid with a membership or a block/pack card, the credits or sessions are returned to the client automatically.
- 3
Choose how to refund a paid booking
If the booking was paid by card, you're offered a choice: Refund to card (minus fee) returns the money to the client's card minus the estimated transaction fee, or Refund as studio credit adds the amount to the client's studio wallet for future bookings.
- 4
Spot is freed
Removing the participant releases the spot, so a waitlisted client can be promoted.
Tips
- Card refunds are returned minus the payment processing fee; studio credit keeps the full amount with your studio for the client's next booking.
- Membership credits and block-card sessions are always returned automatically — there's no card refund to process for credit-based bookings.
- Payment statuses, including Refunded, are visible under Payments.