How a client manages or cancels a booking
How clients view upcoming bookings, cancel within the window, and rebook.
2 min read
- 1
Open My Bookings
Signed in to their account, clients open My Bookings to see upcoming and past classes with their status.
- 2
Cancel a booking
Clients can cancel a booking as long as your cancellation window hasn't passed. If it has, the cancellation isn't allowed and they'll need to contact you.
- 3
Get credits back
When a cancellation is eligible, any membership credit or pack session used for the booking is returned automatically.
- 4
Rebook
Clients can quickly book again from a past class or browse new dates.
Tips
- Your cancellation cut-off is set in Studio → Business Settings — it controls how late clients can cancel for free.