Set up and manage waitlists
Let clients queue for full classes and get promoted automatically when a spot opens.
Before you start
- A Professional (or higher) plan — waitlists are a Professional feature
- 1
Open Waitlist Management
Go to Waitlist Management to see waitlists across your classes, along with rules and analytics.
- 2
Configure waitlist rules
Set how the waitlist behaves — for example whether promotion is automatic and how long a promoted client has to confirm before the offer expires and passes to the next person.
- 3
Let clients join
When a class is full, clients see a Join Waitlist option instead of Book. They're added with a position based on priority and join time.
- 4
Automatic promotion
When a spot opens (a cancellation or capacity increase), the next eligible client is promoted automatically and notified. Payment is resolved the same way as a normal booking.
- 5
Manage the queue
From Waitlist Management you can review positions, manually promote someone, or remove entries, and track conversion in the waitlist analytics.
Tips
- Set the confirmation window so promoted clients have a fair chance to respond without holding the spot too long.